Delivery | Payment | Online | Legals

 

1. DELIVERY POLICY:

Male’ Delivery

    • Expected Delivery Time: 3 - 4 Days.
    • No deliveries on Friday. Orders placed on Thursdays after 5pm and on Fridays will be delivered during 3 - 4 Days.
    • Free Delivery to any address in Male’ for purchases above mvr 500. For TV’s and photocopy paper, the free delivery is NOT applicable. Please check delivery fees on the respective product pages.
    • mvr 100 per delivery for purchases below mvr 500

Hulhumale’ Delivery

    • Expected Delivery Time: 3 - 4 Days.
    • No deliveries on Friday. Orders placed on Thursdays after 11.30pm and on Fridays will be delivered during 3 - 4 Days.
    • Free Delivery to any address in Male’ for purchases above mvr 500. For TV’s and photocopy paper, the free delivery is NOT applicable. Please check delivery fees on the respective product pages.
    • mvr 100 per delivery for purchases below mvr 500

Boat Delivery

    • Next-day delivery or based on shipping date provided by customer
    • Free Delivery to any address in Male’ for purchases above mvr 500. For TV’s and photocopy paper, the free delivery is NOT applicable. Please check delivery fees on the respective product pages.
    • mvr 100 per delivery for purchases below mvr 500
    • no deliveries on Friday

Shop or Warehouse Collection

    • Free service for all ASTERS Online customers
    • Please mention ASTERS as delivery address

Proof of Delivery

    • All deliveries require a signature upon receipt. Anyone who signs for the delivery at the address shall be presumed authorised to act as recipient for the item. The delivery center shall verify the delivery via phone call to the specified phone number before the item is despatched. If you are unsure that you will be at the delivery address at the time of delivery, it is recommended that you nominate a work address or an available family member as recipient. ASTERS shall not be responsible for the loss or damage to a product once the delivery has been confirmed with a confirmed third-party signature.

Personal Pickup

    • All items ordered on ASTERS Online can be picked up at the ASTERS Superstore or the relevant warehouses (Click here for Warehouse Locations)
    • Shopping confirmation number and ID card will be required

Delivery issues

    • In the case of delays or problems with the delivery of your package, please contact the ASTERS Customer Service Centre on 3316464 (SUN-THD 08h00 – 17h00).
    • To return damaged items, please refer to the ASTERS Online return policy.

 

2. PAYMENT OPTIONS:

A) Cash on delivery / Account transfer .

    • We have temporarily suspended cash on delivery method due to covid 19 concerns

B) BOM payment gateway

    • Available for all Maldives customers

     

    3. ONLINE POLICY

    Customers are eligible to return delivery items and receive a full refund. Customer Service must be notified within 48 hours of delivery. Goods must be returned to the ASTERS Superstore on Ameer Ahmed Magu within 15 days of receipt date. Shopping confirmation and customer ID card copy must be presented

    All returning items must be received in their original condition (new, unused and free from damage)

    In cases of incorrect or defective items being received as a result of Asters error, you may request a replacement or a refund for your purchase within 24 hours of delivery

    Questions about our Returns Policy? Please call our customer service on 3316464 during office hours 8am to 5pm Sunday to Thursday, and 9am to 2 pm Saturday or send us an email to customerservice@asters.com.mv