Covid 19 - Service Guidelines

Posted by Ali A on

Shop hours

Asters Male Shop

Sat. - Thurs: 10 a.m - 8 p.m 

Fri:  2 p.m - 8 p.m

 

Asters Hulhumale Shop

Sat. - Thurs: 2 p.m - 8 p.m 

Fri:  2:30 p.m - 8 p.m

 

During the lockdown shop doors are closed, but customers can purchase products outside the shop. Staff will be there to assist you.

 

delivery etc

  • Free delivery for orders above  Rf500, for orders less than 500  its Rf 100/-. 
  • delivery for  Male, Hulhumale and dhoni customers, 
  • as usual dhoni customers please ensure you have reserved cargo space and do give us dhoni  contacts
  • For the safety of each other, we will not enter any customer building, we will only keep products outside building on the road and call you.
  • For now, only BML mobile pay is accepted, make sure your card is activated for online shopping
  • Our staff will sign on your behalf as proof of delivery. a photo may or may not be taken for a record of the products near location
  • no assembling, installation of any product for now.
  • Online orders processes delivered to your address cannot be collected from the shop 
  • If u have a permit do not order online but visit the shop directly. for your safety shop entry for now not possible but a staff is outside shop to assist you.
  • TV’s will be tested by two of our staff. Our staff will sign on invoice on your behalf that it is in good condition. this will be considered as proof you have received it in good condition. any physical damage during transit or after will not be covered
  • Shop pickup as usual but customers will stay outside shop. customers can see products in working condition. its only physical damage and liquid spillage that voids warranty all other terms of warranty remains the same. 

 

Warranty and service

During lockdown for we will not be able to service products like its been done before. We would be open to servicing products as soon as it's possible to do.

There are many instances in which we can solve over the phone and solution is  often found

Please let us know issues as soon as possible and we will attend immediately

Lockdown warranty email is

LW@asters.com.mv

 

 

 

 

 

 

 

 

 

 

below this some valid

 update - 22/4/2020


  

ONLY Bank of Maldives online card payments for now accepted

Deliveries above 500 MVR are free / below 500 MVR charges are 100MVR

For Male, Hulhumale and dhoni customers

For safety of each other we will not enter any customer building, we will only keep products outside building on the road. and call u

Our staff will sign on your behalf as proof of delivery. 

 

Dhoni deliveries

we will call dhoni crew given to us by customer.  Our staff will sign on your behalf as proof of delivery

 

When customer accepts the goods we may take a photo as proof of delivery. not customer photo

no assembling, installation for any product.

No contact closer than 9 feet to each other

 

  

Asters - 18/4/2020, V1

  • No Cash Payments. ONLY Bank Of Maldives Online Card Payments And Account Transfers Will Be Accepted

  • Deliveries Above 500 MVR Are Free / Below 500 MVR Charges Are 100MVR

  • For Safety Of Each Other We Will Not Enter Any Customer Building, We Will Only Keep Products Outside Building On The Road. When Customer Accepts The Goods We Will Take A Photo As Proof Of Delivery.

  • No Assembling, Installation Of Any Product

  • No Contact Closer Than 9 Feet To Each Other

  • Shop Closed. But All Who Has Approval To Be On Roads Ie Other Delivery Service Providers ++ Can Pick It Outside Shop.

DURING THE CURRENT SITUATION WITH COVID 19, ASTERS DELIVERY STAFF WILL SIGN "GOODS RECEIVE NOTES" ON BEHALF OF THE CUSTOMER AND TAKE A PHOTO AS PROOF OF DELIVERY

CASH ON DELIVERY IS CURRENTLY NOT AVAILABLE DUE TO THE SAFE DELIVERY POLICY OF ASTERS . ONLY ACCOUNT TRANSFER and BANK OF MALDIVES ONLINE CARD PAYMENTS WILL BE ACCEPTED

All Commitments To Deliver Products In A Particular Time We Cannot Promise. But We Will Do Our Level

 

 


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6 comments

  • Try to avoid online purchase at all , or u have to keep calling them every 10 minutes ortherwise they will not deliver by them selves ,. Customer service will tell u don’t worry we will inform the delivery guys , then they will not do anything . I got the delivery branch number they said the same don’t worry we will do it , but again , same thing happened !!!!!!!

    I have made one order and ferry was in malé for 4 hours then they said nooooo , we can’t deliver on same day , then i said okay , after one week the ferry will come again

    One day before ferry comes i reminded them and gave full information , guess what i called next day i kept calling , okay we will deliver on time

    And not delivered alsoo

    Avoid online Purchase

    Ali on
  • Are you accepting online orders If can i pay through master card ? please let me know.

    Dilan on
  • Can u deliver it

    Sharu on
  • Dear sir/madam,
    Ive placed my order and its been paid online. Details are as follows.

    Transaction on 10/05/20 at 21:05:13 for MVR574.99 at ASTERS was processed. Reference No:051024288627,
    Approval Code:288627.

    Mauroofa saleem on
  • Can you delivery to Makunudoo Island.
    How I can wholesale purchases of your products for my own shop to resale and delivery myself to loving customers?

    Thumbo on

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